Returns & Refunds

You can request a return within 30 days of delivery. Items must be unused, clean and in their original packaging with the complete alphabet set included.

• Email mypawname@proton.me with your order number and the reason for the return.
• We reply with return instructions and the return address.
• Ship the item back with a tracked service and keep your receipt.

Returns sent back without a prior request cannot be processed.

Wrong size or a different colour in mind? Ask for an exchange and we will send the replacement as soon as your return is received and checked.

Once we receive and inspect your return, we email you the outcome. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. Original shipping costs, when charged, are not refunded.

Return shipping is at your expense unless the item arrived damaged, defective or was not what you ordered — in that case we cover it.

Contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund, whichever you prefer.

Items that have been worn outdoors, washed, chewed or damaged after delivery, and gift cards, cannot be returned.