Privacy Policy

MyPawName sells personalized PVC dog collars, matching leashes and 3D letter sets to customers across Canada. If you have any question about this policy, email us at mypawname@proton.me.

• Order information: name, email, phone number, shipping and billing address, and the products and options you choose.
• Payment information: processed directly by our payment providers. We never see or store your full card number.
• Device and usage information: pages viewed, referring site, browser and device type, collected through cookies and similar technologies.
• Communications: messages you send us and, if you subscribe, your newsletter email address.

• Process and ship your order, and send order and delivery updates.
• Provide customer support and handle returns or exchanges.
• Prevent fraud and secure our store.
• Improve our products, website and marketing.
• Send marketing emails when you have asked to receive them. You can unsubscribe at any time using the link in any email.

We share information only with service providers that help us run the store — our e-commerce and hosting platform, payment processors, shipping carriers, and email and analytics tools. They may only use the data to provide services to us. We may also disclose information when required by law.

We do not sell your personal information.

Cookies keep your cart working, remember your preferences and help us measure traffic. You can block or delete cookies in your browser settings, but parts of the store — such as the cart and checkout — may stop working correctly.

We keep order records for as long as needed to fulfil the order and to meet our legal, accounting and tax obligations. Newsletter data is kept until you unsubscribe.

Under Canadian privacy law (PIPEDA and applicable provincial laws), you may ask us to access, correct or delete the personal information we hold about you, and withdraw your consent to marketing. Write to mypawname@proton.me and we will reply within 30 days.

Our store is not directed to children and we do not knowingly collect their information.

We may update this policy to reflect changes to our practices or legal requirements. The date at the top shows the latest revision.